Drop us a line, we actually read it.
Locara is a small team. There is no ticket queue and no chatbot in front of us, you will get a person, and usually the same person twice. You will usually hear back within a day, WhatsApp fastest. Tell us what it is about and write a line, no account needed.
The best channel for almost everything: a report that looks wrong, a locality we do not cover yet, or a bug. Writing gives us the detail we need to actually fix it.
Phone
Monday to Friday, 10:00–18:00 IST. Best for something urgent, or an account you cannot get into. Outside those hours, email.
Office
T4-1404, Mana CapitolSarjapur Road
Bangalore 560035
Karnataka, India
Post and legal notices. Please email before visiting, we are often out walking the localities we write about.
Data and privacy requests
Same inbox, subject line "DPDP". This is the route for access, correction, erasure and nomination requests under the DPDP Act.
What to use each channel for
| If you want to | Use |
|---|---|
| Report a bug, wrong data, or request an area | The form above; pick the matching reason. Wrong-data reports are the most useful thing we receive. |
| Send a screenshot or attachment | Email; the form takes text only. |
| Get back into your account | Phone during working hours, email otherwise. |
| Access, correct or delete your data | Email with "DPDP" in the subject. |
| Serve a legal notice | Post, to the office address above. |
How long we take
Honest numbers rather than flattering ones. These are what we hit most of the time, not a best case.
- 2 working daysUsually the same day if you write in the morning.
- Phone
- 10:00–18:00 ISTMon–Fri. Missed calls get a callback the same day.
- DPDP request
- 30 daysAcknowledged within 3 working days, usually resolved well inside 30.
If we have gone quiet on you for more than three working days, chase us on the phone. That is not us ignoring you; it is a small team and something has slipped.
Before you write in about a report
Two things that will save us both a round trip. First, check whether the figure you are questioning carries a confidence flag, where our data is thin, we say so on the report itself, and a low-confidence number being approximate is expected rather than a bug. Second, include the locality name and the exact figure you are looking at, because reports are regenerated and yours may not match ours by the time we read your mail.
And to be clear about what Locara is for: our reports are a research starting point, not a substitute for visiting a place or for professional advice before a purchase. The terms of service set that out properly.